ITIL® Foundation Essentials ITIL 4 Edition
EAN 9781787782136 Priser opdateret 8. oktober 2026 kl. 12.45
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ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL®Foundation Essentials ITIL 4 Edition is the ultimate revision guidefor candidates preparing for the ITIL 4 Foundation exam. It is fully aligned
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with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It: Provides definitions of the key terms and concepts used in ITIL 4; Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and Explains the key figures and diagrams in the ITIL syllabus. This second edition has been updated to align with amendments to the ITIL®4 Foundation syllabus, including: Replacing ‘change control’ with ‘change enablement’ throughout; The removal of ‘IT’ from the definition of a change; and Updating definitions for customer, sponsor and user. Start preparing for your ITIL Foundation exam – order your copy today. ITIL®is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.
Specifikationer
- Mærke
- Claire Agutter
- EAN
- 9781787782136
- Butikker
- Saxo DK
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